Shipping Policy

Welcome to our store! We appreciate your trust in us and want to ensure you have a clear understanding of how shipping works when you order from our website. Please carefully review our detailed Shipping Policy below. By placing an order, you agree to the terms outlined in this policy.

1. Order Processing Time

Once your order is placed, it undergoes processing before shipment. Processing includes order verification, quality checks, packaging, and handling.

Standard Processing Time: 1–3 business days

Peak Season Processing Time: 3–7 business days (holidays, special promotions, and seasonal sales)

Please note:

Orders are not processed, shipped, or delivered on weekends or public holidays.
In rare cases, processing may take longer due to inventory availability or external delays.

2. Shipping Times & Delivery Estimates

Shipping time begins after your order has been processed and dispatched. Delivery times vary based on the destination and shipping method selected.

Standard Shipping

Domestic Orders: 5–12 business days
International Orders: 7–20 business days

Expedited Shipping (If Available)

Domestic Orders: 2–5 business days
International Orders: 5–10 business days

Please understand that delivery timelines are estimates and may be affected by factors beyond our control, including customs delays, carrier issues, weather conditions, or global logistics disruptions.

3. Shipping Rates

Shipping rates are calculated based on:

Order weight
Destination country
Shipping method selected
Current shipping carrier rates

The calculated shipping cost will be displayed at checkout before you complete your purchase.

From time to time, bydaraz may offer free or discounted shipping promotions. These promotions will be clearly displayed on our website or promotional materials.

4. Worldwide Shipping

bydaraz proudly offers worldwide shipping to most countries. However, some locations may be excluded due to carrier restrictions, customs regulations, or limited logistics support.

If we are unable to ship to your location, we will notify you immediately and issue a full refund.

5. Tracking Information

Once your order has shipped, you will receive a shipping confirmation email containing your tracking number and a tracking link.

Please note:

Tracking updates may take 24–48 hours to appear.
International tracking availability may vary depending on the destination country.
If your tracking number shows no movement after several days, please contact us and we will investigate with the shipping carrier.

6. Customs, Duties & Taxes (International Orders)

For international shipments, customs duties, import taxes, handling fees, currency conversion charges, or other local fees may be charged by your country.

These charges are not included in the price of your order and are the customer's responsibility.

bydaraz is not responsible for delays caused by customs clearance procedures.

7. Incorrect or Incomplete Shipping Address

If the shipping address provided is incorrect, incomplete, or undeliverable:

The package may be returned to us or delivered incorrectly.
bydaraz is not responsible for lost packages resulting from incorrect customer-provided addresses.
Customers will be responsible for any re-shipping fees required to resend the order.

Please double-check your shipping information before completing your purchase.

8. Lost, Delayed, or Damaged Packages

Lost Packages

If your package is marked as "Delivered" but you have not received it:

Check with neighbors, your building management, or your local post office.
Wait 24–48 hours in case the package arrives shortly afterward.
If it is still missing, contact us within 7 days so we can begin an investigation with the shipping carrier.

Delayed Packages

bydaraz is not liable for delivery delays caused by:

Customs clearance
Natural disasters
Carrier delays
Incorrect shipping information provided by the customer

Damaged Packages

If your package arrives damaged:

Take clear photos of both the product and its packaging.
Contact us within 48 hours of delivery.
We will review your claim and assist with a replacement or refund, depending on the circumstances.

9. Order Cancellation After Shipping

Once an order has been shipped:

It cannot be cancelled or rerouted.
Customers may return eligible items after delivery in accordance with our Return & Refund Policy.

10. Split Shipments

Depending on product availability and warehouse location, your order may be shipped in multiple packages.

If this occurs:

You will receive separate tracking information for each shipment.
There are no additional shipping charges for split shipments.

11. Pre-Orders & Backorders

If your order includes pre-order or backordered items:

They will be shipped as soon as they become available.
Estimated shipping dates will be displayed on the product page.
Mixed orders may be shipped separately to avoid unnecessary delays.

12. Contact & Support

If you have any questions or concerns regarding shipping, please contact the bydaraz customer support team. We are always happy to assist you with your order and ensure the best possible shopping experience.